Bridgette Was Worried About Being Ripped
Off By Houston-Area Roofers, So We Took
Every Opportunity To Ease Her Fears

314 Roofing’s Caring Customer Service Was
The Key To Making Everything Better

Texas roofers don’t exactly have the best of reputations. To avoid unnecessary problems, you must choose your Houston-area roof replacement provider with great care. Otherwise, you may find yourself getting ripped off or dealing with an incompetent contractor.

These kinds of concerns were top of mind for Bridgette W. This local homeowner, who lives alone, had saved for months to get her roof redone. And she was determined not to be taken advantage of in any way, shape, or form.

Fortunately for Bridgette, she chose 314 Roofing as her replacement contractor. We not only lead the region in trustworthiness and expertise. We’re committed to delivering superior customer service.

Bridgette didn’t go easy on us just because of our reputation. In fact, she watched us like a hawk throughout her project. But in the end, we won her over with our crystal-clear process and dedication to putting her needs first.

Bridgette Saves Up For Her Houston Roof Replacement

In almost any Houston-area neighborhood, you’ll find residents with nightmare tales about their dealings with local roofers. Some of them have been outright cheated by unscrupulous contractors. Others have had run-ins with incompetent providers who had no idea how to do the job right.

For this reason alone, Bridgette was justifiably wary about choosing a roofing company. But that wasn’t the whole story.

She had known for months that she needed help. However, she didn’t have the money at first. Instead, she saved it gradually over time.

There was no way she was going to waste this hard-earned nest egg. You’d be hard-pressed to find another homeowner who spent more time vetting potential providers. And her standards for acceptability were very high, indeed.

314 Roofing Takes On Her Houston-Area Project

One of the providers Bridgette had on her radar was 314 Roofing. This makes sense given our enduring reputation for top-notch roof replacement services.

When she’d saved enough money to proceed, she contacted us. We could tell right away that she was extremely nervous about committing to hiring us.

Among other things, we’re well-known for premium customer service. That’s true no matter who you are.

But our Division President, Chris, quickly realized that Bridgette was in need of some extra-special TLC. So, he decided to meet with her in person to discuss her options.

Meeting With Bridgette To Discuss Her Roofing Services

Soon after, Chris drove out to Bridgette’s home and sat down with her. Together, they went over potential approaches to her project.

Chris’s goal wasn’t to force a buying decision. Instead, he simply wanted to know what she needed and how we could help.

He listened carefully to what she had to say and took note of her concerns. He also addressed those concerns in detail while providing her with professional guidance.

Choosing Her Roofing Options

To her credit, Bridgette’s focus on her own welfare was unwavering. But eventually, she and Chris came to an agreement on a way to move forward.

Given her wariness, you might think she’d choose the least expensive option we had available. But she didn’t. Instead, with Chris’s advice in mind, she chose our mid-tier package, which comes with substantial upgrades.

However, there were some concessions she just wouldn’t make. In particular, she didn’t want to sign her contract electronically, as is common practice today. So, Chris happily presented her with a hard copy she could sign in the traditional manner.

Bridgette Stays Wary While We Replace Her Roof

Did Bridgette let her guard down after signing her contract? Absolutely not. True to her own needs, she stayed vigilant throughout roof replacement day, asking questions as she saw fit.

We didn’t mind at all. On every project, we use a smart app called CompanyCam, which lets you track our progress in real time.

And we welcome your scrutiny. The way we figure it, when you say you’re the best, you have to prove it on every job. Our transparent process allows us to do exactly that.

Every half hour or so, we sent photos and project updates directly to Bridgette’s phone. That way, she always had a bird’s eye view of the work on her roof.

Your Local Roofing Pros Earn Top Marks In The End

Chris says that one of the most rewarding experiences he’s had was watching Bridgette’s reaction to our work. As the day went on, he could see her tension ease.

It was clear she knew she was in good hands. And the final results of her project confirmed this belief.

Want roof replacement professionals who welcome your scrutiny and meet the highest expectations? Contact 314 Roofing today for your free project quote. We’re standing by to show you what’s possible when expertise and customer service work hand in hand.